It is nearly impossible to keep up with all the laws in every country around the world, and the regulations change often. The customer should contact local government or check out their web sites for laws and restrictions. We also have several international distributors who have already done the work for you! So please check our “AST Around The World” page for a distribution center in your country!
If you do order direct from us, and the product is returned or destroyed, the responsibility is strictly that of the customer. We will do our best to help, and if we can, will follow your directions, so please let us know how we can help by leaving a comment on your order!
If the product is returned to us, we will refund the purchase amount less any shipping and handling expenses. If the order is seized and/or destroyed by customs, we cannot issue a refund.
AST Sports Science will do our best to ship discreetly in order to protect your privacy.
INTERNATIONAL SHIPPING METHODS AND RATES
AST Sports Science works hard to find the best possible shipping methods for you. We generally offer two options and ship via the most economical way. This usually is through the United States Postal Service. If you have a preference, you can pick whether mail service or Federal Express is best for you. Please indicate your option in the comments section of your order! Shipping rates are based on the size, weight, and destination of your order, therefore we are not able to provide exact shipping charges.
If you would like a shipping rate quote prior to ordering please contact shipping@ast-ss.com and we will respond with the shipping estimates available! In the event of a heavier order, and shipping charges are more than 40% of your order total, we will contact you by email prior to shipping, to ensure this is acceptable. In all other cases, we will choose the most economical route and ship automatically (unless you specify in your order)!
By ordering from AST Sports Science you are stating that you agree to the above.
International Federal Express (2 – 7 Days): By choosing Federal Express, you can track your order from start to finish. Your tracking number will be sent to you via e-mail upon fulfillment. You can visit www.federalexpress.com to view all of the information regarding the status of your package including detailed tracking and transit updates. While the charge for this service is more, it is a very popular option providing speedy delivery and tracking ability!
International Postal Service (7 – 21 Days): This service is generally the most popular option for smaller, lighter packages, and will automatically be chosen unless specified by you prior to shipping. Tracking numbers are NOT available to customers for most packages that are shipped with this shipping method, however it is an economical and reliable option to choose.
Delays are rare but will depend on the customs agency and rules in your country. Our team at AST Sports Science will do our best to keep track of your shipment and work hard to make sure you receive your order quickly!
DISCLAIMER
AST Sports Science cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. The responsibility is yours to check with your country’s Customs office and/or local government to see if your country allows the shipment of products you ordered (or wish to order) to your country. if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. A refund will be given only if products are returned to us in their original condition, less any shipping charges to and from your country. Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above.
There are some countries that we are aware of, that have had problems with certain products or ingredients. Following is a list that may be helpful in determining which products you should avoid ordering.This list is not complete and is not to be relied upon. Use it only as a guideline. We update it periodically as a result of our own experience.
Canada:
- Dehydroepiandrosterone (DHEA)
- Amino Acids of any kind
- Yohimbine Herb and Yohimbe Extracts
Australia:
- Dehydroepiandrosterone (DHEA)
- Synephrine
- Yohimbine or Yohimbe Extracts
Greece:
- Dehydroepiandrosterone (DHEA)
- Yohimbine or Yohimbe Extracts
New Zealand:
- Synephrine
- Dehydroepiandrosterone (DHEA)
- Yohimbine or Yohimbe Extracts
Norway:
- Dehydroepiandrosterone (DHEA)
- Yohimbine or Yohimbe Extracts
Sweden:
- Dehydroepiandrosterone (DHEA)
- Yohimbine or Yohimbe Extracts
Switzerland:
- DHEA (Dehydroepiandrosterone)
- Yohimbine or Yohimbe Extracts
DHEA is also prohibited for import in the following countries:
- United Kingdom
- Brazil
- Germany
- France
- Austria
- Denmark
- Ireland
- Israel
- Congo
- Korea
- Netherlands
- South Africa
